How to File a Complaint Against Lyft?

If you were injured in an accident involving Lyft and must file a formal complaint against the rideshare company, you can do so through its app, website, or customer support channels. 

While you can report other issues to Lyft directly, our firm focuses on helping people who suffered injuries in Lyft-related accidents. Knowing the steps to take can help you secure the best outcome for your situation.

Our Raleigh car accident lawyer will review the crash and advise you on how we can file a complaint related to your injuries and pursue damages on your behalf. We will also review other measures we can take to fight for the compensation you deserve. 

Common Injuries in Lyft Accidents

We help people who have been seriously injured in Lyft-related crashes. Whether you were a passenger, another driver, a cyclist, or a pedestrian, these accidents can cause life-changing injuries that deserve serious attention.

Our team will handle every part of your claim so you can focus on your recovery while we work to hold Lyft and their insurance company accountable for your losses. These accidents can cause a wide range of serious injuries, including:

• Whiplash and neck injuries: Sudden impact during a crash can cause serious strain on the neck, leading to pain, stiffness, and reduced mobility.
• Back injuries: Herniated discs, spinal cord damage, and other back injuries can interfere with your ability to work and perform daily tasks.
• Traumatic brain injuries (TBI): A concussion or more severe brain trauma can result in lasting cognitive, physical, and emotional challenges.
• Broken bones: Accidents involving Lyft vehicles often lead to fractures in the arms, legs, ribs, or pelvis, sometimes requiring surgery and long recovery times.
• Internal injuries: Damage to organs or internal bleeding can be life-threatening and may require emergency medical care.
• Cuts and lacerations: Shattered glass and debris can cause deep wounds that may lead to scarring or infection if not properly treated.
• Soft tissue injuries: Sprains, strains, and deep bruising are common in vehicle collisions and can cause ongoing pain and limited movement.
• Psychological injuries: Many accident survivors experience anxiety, post-traumatic stress disorder (PTSD), or emotional distress that can impact their mental health and overall well-being.

If you suffered any of these injuries in an accident involving a Lyft driver, we can seek damages through an insurance claim or lawsuit. Our team will fight for the compensation you deserve.

Filing a complaint with Lyft is an important part of documenting the accident, but it’s only one piece of protecting your injury claim. Here’s what to know about the process, depending on your role in the accident.

Filing a Complaint Against Lyft: Passengers vs. Other Motorists

The process for filing a complaint against Lyft depends on whether you were a passenger in a Lyft vehicle or a motorist involved in an accident with a Lyft driver. Our firm helps injured individuals in both situations.

Filing a Complaint as a Lyft Passenger

If you were a Lyft passenger and were in an accident, you can report the issue directly to Lyft through:

• The Lyft app: Go to “Ride History,” select the trip, and follow the prompts to report the issue.
• Lyft’s website: Submit a complaint under the appropriate category on Lyft’s support page.
• Law enforcement: If you were involved in a serious safety issue, such as reckless driving, report it to local police.

Filing a complaint is just the first step. You may also need to file an insurance claim or take legal action. Our Raleigh personal injury lawyer will handle the claims or lawsuit process while you focus on healing from the crash.

Filing a Complaint as Another Motorist

If a Lyft driver hit you while you were driving another vehicle, riding a bicycle, or walking as a pedestrian, the complaint process is different. In addition to reporting the incident to Lyft, you should:

• Call the police and get a copy of the report they file.

• Report the accident to Lyft through its website under the “Accidents” section.
• Notify your insurance company so it can begin the claims process.
• Gather evidence, including photos, witness statements, and medical records if injured.
• Speak with a lawyer from our firm. We will review the crash and confirm whether Lyft’s insurance covers your damages.

If Lyft’s insurance provider denies your claim or refuses to cover your losses, we will fight for the full damages you deserve.

What to Do if Lyft Does Not Respond to Your Formal Complaint 

If Lyft does not respond to your complaint or you are unsatisfied with its resolution, you can escalate your complaint by:

• Filing a complaint with the Better Business Bureau (BBB): While the BBB cannot resolve legal issues, they can help document Lyft’s lack of response to your injury complaint.
• Contacting the North Carolina Department of Transportation (NCDOT): If your injury resulted from a safety issue involving a Lyft vehicle or driver, NCDOT may investigate.
• Taking legal action: If Lyft’s negligence caused your injuries or losses, our legal team can file a lawsuit and pursue damages.

Need Help Filing a Complaint Against Lyft? Call Whitley Law Firm

Filing a complaint against Lyft can be frustrating, especially if you are dealing with injuries after an accident. If you don’t know how or where to start, Whitley Law Firm can help. 

We assist injured individuals seeking to hold Lyft accountable after an accident. We have been helping injured individuals in North Carolina for over 50 years and have a combined 120-plus years of experience fighting for victims’ rights. 

Our personal injury team is dedicated to responding to calls within 24 hours and will guide you through the process with care and determination. If you suffered injuries in a Lyft accident and need help filing a complaint or seeking damages, contact us today for a free consultation.